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The #1 Agentic CX Platform for Business
Trusted by over 100,000 businesses:
Everything You Need to Run and Grow Your Business
Communicate
Connect with customers wherever they are. Everything you need to handle conversations professionally and stay responsive, all in one place.
Voice calling- Video meetings
- SMS/MMS messaging
- Live chat
- Social media management
- Review and response management
Manage
Organize customer information without complexity. Get everything you need to track leads and interactions, without unnecessary clutter.
- CRM designed for small businesses
- Centralized contact management
- Customer interaction history
- Notes & reminders
- Customer record management
- Task tracking
Monitor
Stay on top of your business without the guesswork. Get clear, real-time insights that help you deliver outstanding customer service.
- Real-time customer insights
- Performance dashboards
- Customer sentiment tracking
- Reports on customer and employee engagement
- Team activity overview
- Instant alerts & notifications
Automate
Save time and simplify your tasks. Build effortless automations to handle common workflows and focus on running your business.
- Intuitive workflow builder
- Drag-and-drop automation setup
- Smart routing & task assignment
- Automatic follow-ups
- Personalized auto-replies
- Offer customers easy self-serve options
Grow
Multiply your team’s capabilities without hiring more staff. Use AI to help your employees serve customers faster and smarter.
- AI-powered Employee
- Instant response suggestions
- 24/7 AI customer agents
- Knowledge base integration
- Automatic conversation summaries
- Smarter, faster customer service
Monitor
One view of every interaction, no matter the channel
- Unified customer profiles
- Full interaction history
- Custom fields, segmentation
- Easy import/export
See Our Innovation at Work
Built for Small Teams with Big Ambitions
You don’t need a big IT team to deliver amazing service.
NEXT by Nextiva is built for growing businesses who want:
One Platform for Every Team
Give every team, from sales to service, one place to manage customer journeys without toggling apps.
AI That Works for You
Let Agentic AI handle calls, qualify leads, and support your team - so they can focus on what matters.
Grow Without Complexity
Voice, chat, CRM, and automation in a single platform - no IT needed. Scale effortlessly.
Benefits That Matter
Business Outcomes Powered by the NEXT Platform
Grow Revenue
Better response and more accurate times = happier customers = more business
Save Time
Automate follow-ups, routing, and FAQs
Stay Informed
Track conversations, sentiment, and team performance in one view
Be Secure
Enterprise-level security & reliability
Scale Smart
Add new features or users as you grow