The #1 Agentic CX Platform for Business
pricing
Get the #1 agentic CX and communication tools on one platform.
All plans include free, unlimited live-chat and support email.
Launch
The unified customer experience and management plan for individuals
$12 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
Key Features
Communication
Unlimited Voice, Video*
Make and receive unlimited calls and video meetings with crystal-clear quality—no per-minute fees or limits.
Business SMS / MMS (25 per user / mo)
Send and receive up to 25 texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Email Inbox Integration
Connect your Google, Outlook, and other email accounts to send and reply to emails right alongside chat, voice, and social interactions.
Team Collaboration
Chat, share notes, and tag teammates to stay aligned on customer conversations.
Business Management Tools
Basic CRM & Ticketing System
Easily track customer information to stay on top of your business.
Shared (Team) & Personal Inbox
Use shared inboxes for team visibility or personal inboxes for one-to-one customer support.
CX Journey Builder
Create no-code workflows to route messages, automate follow-ups, and personalize experiences.
Includes 50 Interactions*
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Grow
Powerful automation tools and AI features for growing teams.
$25 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
EVERYTHING IN LAUNCH, PLUS
Communication
Live Chat & Chatbot
Engage website visitors instantly with live chat and automate responses with an AI chatbot.
Business SMS / MMS (100 per user / mo)
Send and receive up to 100 texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Social Messengers
View and reply to Facebook and Instagram direct messages in one place.
Toll-Free number (+2,000 min)
Give your business a professional toll-free number customers can call for free wtih up to 2,000 minutes.
Business Management Tools
Multiple Shared (Team) Inboxes
Use shared inboxes for team visibility or personal inboxes for one-to-one customer support.
Advanced Reports
Measure KPIs and agent productivty.
Log in once to securely access all your Nextiva apps without re-entering passwords.
Single Sign On (SSO)
AI Tools (Incl. 200 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Scale
Powerful automation tools and AI features for growing teams.
$65 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
EVERYTHING IN GROW, PLUS
Communication
Unlimited Business SMS / MMS
Send and receive up to unlimitted texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Toll-free number (+10,000 min)
Give your business a professional toll-free number customers can call for free wtih up to 10,000 minutes.
Business Management Tools
Skills-based Routing
Automatically route calls to the best available agent based on urgency or expertise.
Salesforce Integration
Integrate with Salesforce to view customer data, manage tickets, and log interactions without switching tools.
Dedicated Customer Success Team
Access to a dedicated success team who understands your goals and helps you get the most out of your investment.
Includes Unlimitted AI Credits
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Already have a helpdesk? *
Choose if you’re already using Nextiva services, only buying Nextiva AI, or adding AI to your existing Nextiva products.
FEATURES INCLUDED
Launch in minutes - no coding required
Create and deploy an AI agent in just minutes—no technical skills needed.
Easy to set up and update
Configure and refine your agent anytime with simple, no-code controls.
Handles phone, chat, & SMS
Engage customers on their preferred channels 24/7.
Customize its tone & personality
Tailor your agent’s voice, tone, and responses to match your brand’s style.
Takes action in your systems
Your agent can update tickets, CRM records, and more—automatically.
Smart Routing with Context
Transfers conversations to the right human agent, with complete conversation history and context.
Fast, 24/7 Responses
Resolve issues faster with always-on, intelligent replies that reduce wait time.
Learns & Improves Automatically
Continuously test, train, and optimize your agent with built-in AI learning.
Launch
The unified customer experience and management plan for individuals
$18 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
Key Features
Communication
Unlimited Voice, Video*
Make and receive unlimited calls and video meetings with crystal-clear quality—no per-minute fees or limits.
Business SMS / MMS (25 per user / mo)
Send and receive up to 25 texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Email Inbox Integration
Connect your Google, Outlook, and other email accounts to send and reply to emails right alongside chat, voice, and social interactions.
Team Collaboration
Chat, share notes, and tag teammates to stay aligned on customer conversations.
Business Management Tools
Basic CRM & Ticketing System
Easily track customer information to stay on top of your business.
Shared (Team) & Personal Inbox
Use shared inboxes for team visibility or personal inboxes for one-to-one customer support.
CX Journey Builder
Create no-code workflows to route messages, automate follow-ups, and personalize experiences.
Includes 50 Interactions*
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Grow
Powerful automation tools and AI features for growing teams.
$35 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
EVERYTHING IN LAUNCH, PLUS
Communication
Live Chat & Chatbot
Engage website visitors instantly with live chat and automate responses with an AI chatbot.
Business SMS / MMS (100 per user / mo)
Send and receive up to 100 texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Social Messengers
View and reply to Facebook and Instagram direct messages in one place.
Toll-Free number (+2,000 min)
Give your business a professional toll-free number customers can call for free wtih up to 2,000 minutes.
Business Management Tools
Multiple Shared (Team) Inboxes
Use shared inboxes for team visibility or personal inboxes for one-to-one customer support.
Advanced Reports
Measure KPIs and agent productivty.
Log in once to securely access all your Nextiva apps without re-entering passwords.
Single Sign On (SSO)
AI Tools (Incl. 200 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Scale
Powerful automation tools and AI features for growing teams.
$95 per seat/mo
XBert AI: $0.99 per XBert AI Interaction*
100 interactions/month minimum
100 interactions/month minimum
EVERYTHING IN GROW, PLUS
Communication
Unlimited Business SMS / MMS
Send and receive up to unlimitted texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month.
Toll-free number (+10,000 min)
Give your business a professional toll-free number customers can call for free wtih up to 10,000 minutes.
Business Management Tools
Skills-based Routing
Automatically route calls to the best available agent based on urgency or expertise.
Salesforce Integration
Integrate with Salesforce to view customer data, manage tickets, and log interactions without switching tools.
Dedicated Customer Success Team
Access to a dedicated success team who understands your goals and helps you get the most out of your investment.
Includes Unlimitted AI Credits
Automated AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Automated AI Summarization
Save time with call recaps that highlight key details and next steps.
AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
Already have a helpdesk? *
Choose if you’re already using Nextiva services, only buying Nextiva AI, or adding AI to your existing Nextiva products.
FEATURES INCLUDED
Launch in minutes - no coding required
Create and deploy an AI agent in just minutes—no technical skills needed.
Easy to set up and update
Configure and refine your agent anytime with simple, no-code controls.
Handles phone, chat, & SMS
Engage customers on their preferred channels 24/7.
Customize its tone & personality
Tailor your agent’s voice, tone, and responses to match your brand’s style.
Takes action in your systems
Your agent can update tickets, CRM records, and more—automatically.
Smart Routing with Context
Transfers conversations to the right human agent, with complete conversation history and context.
Fast, 24/7 Responses
Resolve issues faster with always-on, intelligent replies that reduce wait time.
Learns & Improves Automatically
Continuously test, train, and optimize your agent with built-in AI learning.
Add-ons
PowerPlug
$10per user
Unlimited text messages so you can connect anytime.
NextIQ
$10per user
Unlimited Answer Assist, Transcriptions and Summarization
Instant advice, insights, and answers for agents
Expert training and onboarding
Trusted information from your content sources
Faster time to resolution
Compare Plan Features
Launch
Grow
Scale
Unlimited Voice & Video Calling
Unlimited calls and video meetings with clear quality and no extra fees.
Business SMS/MMS (monthly)
Send and receive texts with your business number. Great for customer updates, reminders, and two-way conversations. Billed per month, per user.
25 msgs
100 msgs
Unlimited
Email
Connect your Google, Outlook, and other email accounts to send and reply to emails right alongside chat, voice, and social interactions.
Social Messaging
View and reply to Facebook and Instagram direct messages in one place.
Add-on
Meta Messenger
Meta Messenger
Social Network & Review Sites
Stay on top of customer comments and reviews from from social networks in one place.
Add-on
Meta, Instagram & X
Meta, Instagram & X
Live Chat & Chatbot
Engage website visitors instantly with live chat and automate responses with an AI chatbot.
Add-on
Team Collaboration
Chat, share notes, and tag teammates to stay aligned on customer conversations.
Shared (Team) & Personal Inbox
Use shared inboxes for team visibility or personal inboxes for one-to-one customer support.
1 shared inbox + 1 private user
3 team + 1 private user
10 team + 1 private user
Mobile & Desktop Apps
Stay connected and manage conversations from anywhere using the Nextiva app on desktop or mobile.
Ticketing
Track every customer inquiry and response in one place
Supervisor Barge-In
Monitor live calls and step in when needed to support agents or assist customers directly.
Toll Free Number
Give your business a professional toll-free number customers can call for free
Power Plug Add-on
Power Plug Add-on
Basic CRM & Contact Management
Easily track customer information to stay on top of your business.
Digital Fax
Easily manage faxes online without needing a physical machine.
Power Plug Add-on
Digital Fax Add-on
Desk Phones
Connect traditional desk phones to your Nextiva system for reliable in-office communication.
Per-Unit
Per-Unit
Per-Unit
CX Website
Create a branded, website site where customers can start conversations, get answers, or check status.
Add-on
Add-on
Add-on
Launch
Grow
Scale
Smart Call Routing (Simple IVR)
Guide callers to the right team or person using easy, menu-based call routing.
Priority & Skills-Based Routing
Automatically route calls to the best available agent based on urgency or expertise
Real-time AI Transcription
Live calls are transcribed instantly, giving agents a written record for easy follow-up. No note-taking required.
Voicemail with AI Transcription
Save time by viewing voicemails in text instead of listening.
Real-time AI Call Summarization
Save time with call recaps that highlight key details and next steps.
NextIQ AI Answer Assist
AI suggests replies and surfaces relevant answers in real time, helping your team respond faster, stay consistent, and reduce handle time
XBERT AI Employee
Your virtual team member that handles routine questions, books meetings, and supports customers 24/7.
Smart Call Routing (simple IVR)
Guide callers to the right team or person using easy, menu-based call routing.
Priority & Skills-based Routing
Automatically route calls to the best available agent based on expertise
Next Studio CX Journey Builder
Create no-code workflows to route messages, automate follow-ups, and personalize experiences.
Launch
Grow
Scale
Dashboards & Basic Reports
Track key metrics and view simple reports to monitor performance
Live Manager Dashboard
View real-time performance and activity.
Coming soon
Coming soon
Supervisor Monitoring
Track and manage active conversations.
Coming soon
Advanced KPI/ROI reports
Measure KPIs and agent productivty.
Launch
Grow
Scale
24 × 7 world-class support
Get expert help anytime with 24/7 access to our support team by voice, chat, help center, and in-product support.
Dedicated Customer Success Team
Access to a dedicated success team who understands your goals and helps you get the most out of your investment.
Professional services package
Access expert-led onboarding, custom setup, and tailored guidance to accelerate your success.
Add on
Add on
Add on