The #1 Agentic CX Platform for Business
pricing
Get the #1 agentic CX and communication tools on one platform.
All plans include free, unlimited live-chat and support email.
Launch
The unified customer experience and management plan for individuals
$12 per seat/mo
$0.99 per XBert AI resolution
Key Features
Communication
Unlimited Voice, Video
Make and receive unlimited calls and video meetings with crystal-clear quality—no per-minute fees or limits.
Business SMS / MMS (25)
Send up to 25 text or multimedia messages per user/month using your business number. Great for quick updates and reminders.
Email
Manage customer email conversations in one place alongside SMS, calls, and chat.
Business Management Tools
Basic CRM & Ticketing System
Track customer contact information, interactions, and support requests in one view.
Shared & Private Inbox
Use shared inboxes for team visibility or private inboxes for one-to-one customer support.
CX Journey Builder
Build simple customer workflows and automations—no coding required. Route messages, trigger follow-ups, and personalize experiences.
AI Tools (Incl. 50 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Grow
Powerful automation tools and AI features for growing teams.
$25 per seat/mo
$0.99 per XBert AI resolution
EVERYTHING IN LAUNCH, PLUS
Communication
Live Chat & Messengers
Chat with website visitors and customers in real time through embedded web chat and messaging apps like Facebook Messenger.
Business SMS / MMS (100)
Send up to 100 text or multimedia messages per user/month from your business number to keep conversations organized.
Social Media & Review Management
View and manage messages, comments, and reviews from Facebook, Instagram, X and more—all in one place.
Business Management Tools
Multiple Shared (Team) Inboxes
Use shared inboxes for team visibility or private inboxes for one-to-one customer support.
Record Value (500 MB)
Store up to 500 MB of call recordings so your team can review past conversations for quality assurance and compliance without needing a separate storage solution.
Single Sign On (SSO)
Securely log in using your company’s identity provider to streamline access and simplify user management.
AI Tools (Incl. 200 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Scale
Powerful automation tools and AI features for growing teams.
$65 per seat/mo
$0.99 per XBert AI resolution
EVERYTHING IN GROW, PLUS
Communication
Unlimited SMS / MMS
Send unlimited text and multimedia messages from your business number—perfect for fast, consistent customer outreach.
Live Manager Barge-in
Let managers listen and jump into live calls to coach reps or resolve issues in real time.
Business Management Tools
Skills-based Routing
Automatically route calls and messages to the right team member—faster answers, better customer experience.
Salesforce Integration
Automatically sync calls, messages, and customer data with Salesforce—so your team can deliver personalized service with full context, all in one place.
Premium Support
Get priority access to expert help and faster issue resolution when it matters most.
AI Tools (UNLIMITED creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Already have a helpdesk? *
Choose if you’re already using Nextiva services, only buying Nextiva AI, or adding AI to your existing Nextiva products.
FEATURES INCLUDED
Launch in minutes - no coding required
Create and deploy an AI agent in just minutes—no technical skills needed.
Easy to set up and update
Configure and refine your agent anytime with simple, no-code controls.
Handles phone, chat, & SMS
Engage customers on their preferred channels 24/7.
Customize its tone & personality
Tailor your agent’s voice, tone, and responses to match your brand’s style.
Takes action in your systems
Your agent can update tickets, CRM records, and more—automatically.
Smart Routing with Context
Transfers conversations to the right human agent, with complete conversation history and context.
Fast, 24/7 Responses
Resolve issues faster with always-on, intelligent replies that reduce wait time.
Learns & Improves Automatically
Continuously test, train, and optimize your agent with built-in AI learning.
Launch
The unified customer experience and management plan for individuals
$18 per seat/mo
$0.99 per XBert AI resolution
Key Features
Communication
Unlimited Voice, Video
Make and receive unlimited calls and video meetings with crystal-clear quality—no per-minute fees or limits.
Business SMS / MMS (25)
Send up to 25 text or multimedia messages per user/month using your business number. Great for quick updates and reminders.
Email
Manage customer email conversations in one place alongside SMS, calls, and chat.
Business Management Tools
Basic CRM & Ticketing System
Track customer contact information, interactions, and support requests in one view.
Shared & Private Inbox
Use shared inboxes for team visibility or private inboxes for one-to-one customer support.
CX Journey Builder
Build simple customer workflows and automations—no coding required. Route messages, trigger follow-ups, and personalize experiences.
AI Tools (Incl. 50 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Grow
Powerful automation tools and AI features for growing teams.
$35 per seat/mo
$0.99 per XBert AI resolution
EVERYTHING IN LAUNCH, PLUS
Communication
Live Chat & Messengers
Chat with website visitors and customers in real time through embedded web chat and messaging apps like Facebook Messenger.
Business SMS / MMS (100)
Send up to 100 text or multimedia messages per user/month from your business number to keep conversations organized.
Social Media & Review Management
View and manage messages, comments, and reviews from Facebook, Instagram, X and more—all in one place.
Business Management Tools
Multiple Shared (Team) Inboxes
Use shared inboxes for team visibility or private inboxes for one-to-one customer support.
Record Value (500 MB)
Store up to 500 MB of call recordings so your team can review past conversations for quality assurance and compliance without needing a separate storage solution.
Single Sign On (SSO)
Securely log in using your company’s identity provider to streamline access and simplify user management.
AI Tools (Incl. 200 AI creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Scale
Powerful automation tools and AI features for growing teams.
$95 per seat/mo
$0.99 per XBert AI resolution
EVERYTHING IN GROW, PLUS
Communication
Unlimited SMS / MMS
Send unlimited text and multimedia messages from your business number—perfect for fast, consistent customer outreach.
Live Manager Barge-in
Let managers listen and jump into live calls to coach reps or resolve issues in real time.
Business Management Tools
Skills-based Routing
Automatically route calls and messages to the right team member—faster answers, better customer experience.
Salesforce Integration
Automatically sync calls, messages, and customer data with Salesforce—so your team can deliver personalized service with full context, all in one place.
Premium Support
Get priority access to expert help and faster issue resolution when it matters most.
AI Tools (Unlimited creditS) *
1 AI Credit = $1 USD. NextIQ and XBert uses a set number of credits per unit (this will link to an explanation of charges). Credits are tracked at the account level (not per individual user). Credits expire monthly and do not roll over.
Real Time transcription
Automatically transcribe calls —great for reviewing key moments, coaching, and compliance.
Real-time Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
Already have a helpdesk? *
Choose if you’re already using Nextiva services, only buying Nextiva AI, or adding AI to your existing Nextiva products.
FEATURES INCLUDED
Launch in minutes - no coding required
Create and deploy an AI agent in just minutes—no technical skills needed.
Easy to set up and update
Configure and refine your agent anytime with simple, no-code controls.
Handles phone, chat, & SMS
Engage customers on their preferred channels 24/7.
Customize its tone & personality
Tailor your agent’s voice, tone, and responses to match your brand’s style.
Takes action in your systems
Your agent can update tickets, CRM records, and more—automatically.
Smart Routing with Context
Transfers conversations to the right human agent, with complete conversation history and context.
Fast, 24/7 Responses
Resolve issues faster with always-on, intelligent replies that reduce wait time.
Learns & Improves Automatically
Continuously test, train, and optimize your agent with built-in AI learning.
Add-ons
PowerPlug
$10per user
Unlimited SMS / MMS
Toll-Free Calling (10,000 minutes included)
NextIQ
$10per user
Unlimited Agent Assist, Transcriptions and Summarization
Real-time advice, insights, and answers during every interaction
Embedded training and onboarding expertise
Access to trusted content from your internal sources
Always-on support for every agent
Compare Plan Features
Launch
Grow
Scale
Unlimited Voice & Video Calling
Make and receive unlimited calls and video meetings with crystal-clear quality—no per-minute fees or limits.
Business SMS/MMS (monthly)
25 msgs
100 msgs
Unlimited
Email
Manage customer email conversations in one place alongside SMS, calls, and chat.
Social Messaging
Connect with customers on Facebook Messenger and manage all social conversations from one unified inbox.
Add-on
Meta Messenger
Meta Messenger
Social Network & Review Sites
View and manage messages, comments, and reviews from Facebook, Instagram, X and more—all in one place.
Add-on
Meta, Instagram & X
Meta, Instagram & X
Live Chat & Chatbot
Engage visitors instantly with live chat and automate responses with an AI chatbot—right on your website.
Add-on
Team Collaboration
Chat, share notes, and tag teammates to stay aligned on customer conversations.
Shared & Private Inboxes
Use shared inboxes for team visibility or private inboxes for one-to-one customer support.
1 shared inbox + 1 private user
3 team + 1 private user
10 team + 1 private user
Mobile & Desktop Apps
Stay connected and manage conversations from anywhere using the Nextiva app on desktop or mobile.
Voice & Video Recordings
Access call and video recordings to review conversations, train agents, or maintain records.
100 MB Storage
500 MB Storage
Basic CRM & Ticketing System
Track customer interactions, manage tickets, and view key details—all in one place.
Live Manager Barge-In
Monitor live calls and step in when needed to support agents or assist customers directly.
Toll Free Number
Provide customers with a toll-free number to reach your business without added cost to them.
Power Plug Add-on
Power Plug Add-on
Contact Management
Store, organize, and view customer information to deliver more personalized support.
Digital Fax
Send and receive faxes online without needing a physical machine.
Power Plug Add-on
Digital Fax Add-on
Desk Phones
Connect traditional desk phones to your Nextiva system for reliable in-office communication.
Per-Unit
Per-Unit
Per-Unit
Visual Voicemail
View, manage, and listen to voicemails, just like reading your email.
Launch
Grow
Scale
Smart Call Routing (Simple IVR)
Guide callers to the right team or person using easy, menu-based call routing.
Priority & Skills-Based Routing
Automatically route calls to the best available agent based on urgency or expertise
Real-time AI Transcription
Live calls are transcribed instantly, creating a written record agents can reference and use for follow-up—no manual note-taking needed.
Voicemail with AI Transcription
AI Call Summarization
Instantly generate AI-powered summaries after calls —so your team can quickly understand context and next steps.
AI Answer Assist
AI suggests real-time replies and surfaces relevant answers to customer questions during conversations—helping your team respond faster, stay consistent, and reduce handle time.
XBert AI Employee
Your virtual team member that handles routine questions, books meetings, and supports customers 24/7.
CX Website
Create a branded, website site where customers can start conversations, get answers, or check status.
Add-on
Add-on
Add-on
CX Journey Builder
Design and automate customer workflows across channels with a drag-and-drop visual editor.
Launch
Grow
Scale
24 × 7 world-class support
Get expert help anytime, day or night, with around-the-clock access to our support team.
In product Chatbot support
Get instant help without leaving your workflow. The built-in chatbot support delivers quick, accurate answers right inside the product—anytime you need it.
Public Help Center Chat
Voice Support
Speak with a support representative over the phone for real-time help when you need it.
Premium Support
Get faster response times, priority handling, and access to senior support specialists.
Dedicated Customer Success Manager
Work with a dedicated success manager who understands your goals and helps you get the most out of your investment.
Professional services package
Access expert-led onboarding, custom setup, and tailored guidance to accelerate your success.
Bundle of hours
Bundle of hours
Bundle of hours