The #1 Agentic CX Platform for Business
Never Miss a Sale. Never Miss a Customer.
AI That Turns Interest Into In-Store Visits
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for your store. Our AI Sales Assistant works 24/7 to help your customers find the perfect products and walk into your store with confidence.
Trusted by over 100,000 Customers
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Why Stores Love Nextiva Virtual Sales Assistants
24/7 Availability
Your AI Sales Assistant never sleeps. It handles product & inventory questions, purchasing details and other customer inquiries around the clock—so you never lose a sale again.
Increases Foot Traffic
Assists customers with product details and purchase decisions, improving the likelihood that a customer will visit your store & make a purchase.
Smart Customer Service
Handles common questions and refund requests, relays messages to staff, and provides real-time product information.
Revenue Growth
Captures up to $30,000 in additional monthly revenue by converting missed calls into satisfied customers.
Find Out How Nextiva Works For You
Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Stores increase purchase rates 15-35% due to real time support & personalized product recommendations
Stores save up to $30,000 annually when using AI Sales Assistance compared to regular staffing
Stores see significant increases in foot traffic when customers interact with AI Sales Assistants
What can Nextiva AI Sales Assistants do for you?
01
Orders & Refunds
- Answer product inquiries
- Process refund requests
- Recommend products based on customer preferences
02
Purchase Details
- Provide order history
- Share payment details
- Confirm inventory availability
03
Notifications
- Update customers on product availability
- Send additional product recommendations based on original conversations
- Remind customers to visit your store
04
Customer Service
- Relay messages to team
- Manage customer feedback
- Answer common questions:
- Locations & Hours
- Item Availability
- Shipping Options
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Secure new orders during peak/off hours
We help retail businesses increase foot traffic and boost sales using Nextiva’s AI-powered platform.
“I can’t think of another provider that would be as reliable and as easy to use as Nextiva has been.”
Blake Mooney, Regional Manager
“Nextiva really provides Amazing Service. The onboarding experience was phenomenal, especially because of our onboarding specialist."
Evan Ressler, Managing Member
"Nextiva has been an absolutely critical component of our growth. There is no way that we would be where we are today without our relationship, and the service that Nextiva brings to us."
Dale Sturgill, Director
How your AI Sales Assistant Works
01
02
03
Customer Chat With Assistant
Calls, texts & messages come inbound to your AI Sales Assistant
AI Manages Customer Service
AI Sales Assistant provides product information, recommendations and assists with common questions.
Notifies Management
Customer inquiries, common questions and purchase behavior is sent to management for store improvement & optimization.
Simple Setup for your AI Sales Assistant
It's that simple. Our AI Sales Assistant learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number + chat instance
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Sales Assistant and they begin making & taking phone calls
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI Sales Assistant doesn’t stop at just voice and it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants are here to help you set up and manage your AI Sales Assistant experience. We’re your business partner and believe in your success.
FAQs
What kind of questions can the sales assistant answer?
It handles all common inquiries like product availability and details, pricing information, package tracking, refunds and more. It can also escalate complex issues to your team.
Can the AI Sales Assistant upsell additional products & services to my customers?
Yes. Our AI Sales Assistant doesn’t just answer calls all day, it proactively sends personalized recommendations to your customers based on their needs. If configured, it will also send follow up messages to new customers with other specials, promotions or product offers.
Will it work with my current systems?
Absolutely. It’s designed to plug into your existing tools—no need to change your CRM, store platform or other management tools.
Can it collect and analyze customer feedback or satisfaction data?
Yes. It actively seeks feedback following key customer interactions and maintains an organized database for further analysis. You are also able to see the sentiment of each AI interaction.
Does the AI Sales Assistant handle website chat, email, and SMS?
Yes. One of Nextiva’s strengths is its omnichannel communication—phone, SMS, email, live chat and more. Our Sales assistant provides consistent experiences across the majority of your common communication channels.
Is an AI Sales Assistant worth it?
Yes. We generally find stores save up to $30,000 a year on staffing costs and generate 5-10 more deals a day when leveraging our AI Sales Assistants.
Is it able to handle multiple calls or chats simultaneously?
Yes. Maybe the best hidden benefit of our AI solution is that it can handle high call and chat volumes without missing a beat. Instead of having customers on hold or sitting in a chat queue, now all customers will get taken care of right away.