The #1 Agentic CX Platform for Business
Never Miss a Guest. Never Miss a Booking.
From Check-In to Check-Out—AI’s Got It Covered
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for Hospitality businesses. Whether it's peak hours or late night, your AI Concierge ensures every call is answered, every room is booked, and every guest is served.
Trusted by over 100,000 Customers
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Why Hotels & B&B’s Love Nextiva AI Concierge
24/7 Availability
Your AI Concierge never sleeps or takes breaks. It handles calls, reservations, and customer inquiries around the clock—so you never lose a customer again.
Instant Scheduling & Reservations
Seamlessly integrates with reservation platforms to manage reservations, cancellations, and bookings.
Upsell & Follow-Up
Proactively reminds customers of upcoming room reservations, encourages repeat visits, and promotes specials.
Smart Customer Service
Handles common questions, relays messages to staff, and provides details on specific customer requests.
Revenue Growth
Captures up to $30,000 in additional monthly revenue per location by converting missed calls into confirmed reservations.
Find Out How Nextiva Works For You
Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Up to 30% of calls go unanswered during peak or off hours
With an AI Concierge, businesses typically see an additional 2-6 reservations per day
Businesses save up to $30,000 annually when using AI Concierge compared to regular staffing
What can Nextiva AI Concierge do for you?
01
24/7 Guest Support
- Handle booking inquiries
- Answer check-in questions
- Take service requests
02
Reservation Management
- Book & manage rooms
- Handle cancellations
- Process date changes
03
Upsell & Engagement
- Promote room upgrades
- Highlight special amenities
- Recommend experiences
04
Front Desk Support
- Answer FAQs
- Provide check-in/out details
- Share dining & food details
- Provide parking / location information
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Book reservations during peak/off hours
We help hospitality businesses deliver seamless, 5-star experiences using Nextiva’s AI-powered platform.
“Everybody else I looked at... the customer service lacked. From the time I put in my request for more information to Nextiva, I haven’t been treated better by anybody or any other company.”
Robert Wilson, Co-founder and President
“I was very skeptical about switching providers; we were promised so much with our previous system, and all the promises were broken. But Nextiva has been open and honest from the start, and they have delivered on everything they said.”
Bob Macdonald, IT Administrator
"We are all happy overall with Nextiva. Migration and onboarding were taken care of easily, custom billing was set up without issues, and the service is great. They are always trying to accommodate our needs and improve our experience."
Chad Weiss, Director of IT
How your AI Concierge Works
01
02
03
Guest Connects
Your system redirects calls and messages directly to the AI Concierge
AI Makes Reservations
AI Concierge checks availability, makes a reservation and confirms with customer
Notifies Management
Reservation confirmation & details sent to management or appropriate staff
Simple Setup for your AI Concierge
It's that simple. Our AI Concierge learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Concierge and they begin making & taking phone calls + incoming chats
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI Concierge doesn’t stop at just voice and it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants is here to help you set up and manage your AI Concierge experience. We’re your business partner and believe in your success.
FAQs
Can the AI Receptionist handle guest inquiries before, during, and after their stay?
Yes. The AI Receptionist is fully capable of handling any questions related to the property, special events, local activity recommendations, and much more.
Can it provide information about check-in and check-out times, policies, or directions?
Yes. After completing its instant analysis, AI Receptionist fully understands property policies and is capable of answering any questions related to that. Additionally, AI Receptionists can pull up active booking information and give guests check-in and check-out times specific to their visit dates.
Can it assist with room service, maintenance requests, or housekeeping coordination?
Yes! AI Receptionist can do it all - forwarding room service orders directly to the restaurant through the onsite POS system, updating maintenance schedules with accurate location and status information, and even managing housekeeping schedules and room cleanliness status.
Can the AI book rooms or answer availability and pricing questions in real time?
Yes. The AI Receptionist directly integrates into your own booking system and can book rooms or handle cancellations as well as answer real-time questions about room availability, special room requests, and pricing.
Will AI Receptionist follow up with guests after they inquire but don’t book?
Yes. It manages a database of website activity and customer information ensuring that every lead is targeted allowing for increased booking rates and higher productivity.
Can it offer upsells like late check-out, room upgrades, or spa bookings?
Yes. AI Receptionist is trained to proactively offer upcharges or upgrades and keeps an updated database on customer preferences and visit history in order to maximize its success rate.
Can it welcome guests by name and tailor its messaging to their preferences and visit purposes?
Yes. AI Receptionist has the capability to adjust its responses based on which customer it is speaking to and tailor its messaging to the specific visit purpose of that guest.
Does it collect reviews or feedback after a guest’s stay?
Yes. A huge part of AI Receptionist’s capabilities are its advanced feedback storage and analysis strategies, using feedback to better your business and adjust its responses accordingly.