The #1 Agentic CX Platform for Business
Never Miss a Patient. Never Miss an Appointment.
XBert: The Receptionist That Never Sleeps
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for medical offices. Whether it's peak hours or after closing, your AI Receptionist ensures every call is answered, every appointment is booked, and every client is taken care of.
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Trusted by over 100,000 Customers
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Why Medical Offices Love Nextiva Virtual Receptionists
24/7 Availability
Your AI Receptionist never sleeps. It handles calls, appointments, and patient inquiries around the clock—so you never lose a patient again.
Instant Scheduling & Appointments
Seamlessly integrates with scheduling platforms to manage appointments, cancellations, and special requests.
Upsell & Follow-Up
Proactively reminds customers of upcoming appointments, encourages repeat visits, and provides updated patient history reports.
Smart Customer Service
Handles common questions, relays messages to staff, and provides real-time info on pertinent details like accepted payment methods, insurance and more.
Find Out How Nextiva Works For You
Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Up to 30% of calls go unanswered during peak or closed hours
Medical offices save up to $30,000 annually when using AI Receptionists compared to regular staffing.
AI Receptionists can handle multiple calls at one time, preventing long hold times & lost patient interactions
What can Nextiva AI Receptionists do for you?
01
Scheduling
- Schedule one-time exams
- Set recurring schedules
- Collect patient info & reasons for visit
02
Estimates
- Estimate service costs
- Share accepted insurances
- Offer payment programs & financial assistance
03
Communications
- Reminders for upcoming appointments
- Promote additional services
- Collect patient feedback / reviews
04
Customer Service
- Collect patient info & share with providers
- Manage patient feedback
- Answer common questions including:
- Services Provided
- Types of Treatment
- Payment Options
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Book appointments during peak/off hours
We help medical facilities care for patients better using Nextiva’s AI-powered platform.
“Nextiva made sure everything went smoothly. Whether we had a question about set-up or hit a snag with a new feature, the team never hesitated to jump in, roll up their sleeves, and get to work right there with us."
Patrick Miller, IT Manager & Information Security Officer
“The price we get with Nextiva, the flexibility, support… understanding what we could do with the Nextiva system was unbelievable, and at some point, we said, ‘let’s not compare anybody else.'"
Humberto Moya, Director of IT
"Nextiva has really simplified our billing process and reduced costs. We had been getting nine book-sized bills each month. Now, all our locations are consolidated into one bill, and we know it will be exactly the same each month. Nextiva saves us time and money."
Ed De La Torre, President
How your AI Receptionist Works
01
02
03
Patient Calls
Your phone redirects calls or messages directly to the AI Receptionist.
AI Schedules Appointments
AI Receptionist checks availability, makes appointments, and confirms with customers, directly through your own booking system.
Manages Your Schedule
AI engages with your patients, confirms appointments and handles all rescheduling or cancellations.
Simple Setup for your AI Receptionist
It's that simple. Our AI Receptionist learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number.
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Host and they begin making & taking phone calls.
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI receptionist doesn’t stop at just voice, it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants are here to help you set up and manage your AI receptionist experience. We’re your business partner and believe in your success.
FAQs
Is the AI Receptionist HIPAA compliant?
Yes. AI Receptionist is fully HIPAA-compliant with secure and encrypted patient data. The privacy-first design is built with patient confidentiality at the forefront of our concept.
Will patients know they are speaking to an AI receptionist?
Yes. Transparency is very important, so our AI receptionist will always clearly introduce itself as an automated assistant.
Does the AI understand medical terminology?
Yes. AI Receptionist has an understanding of a wide-range of medical terminology and is trained to recognize specialty-specific language, common conditions, procedures, and abbreviations. The AI is also trained to escalate complex issues to human members of your team.
Can it handle emergencies?
In the case of an emergency, AI Receptionist will escalate the call to the appropriate resources or facilities.
Can it operate after hours or during lunch breaks?
Yes. AI Receptionist has capability to operate 24/7 during all holidays, lunch breaks, or closed hours. You build the schedule, AI takes care of the rest.
Is support available if something goes wrong?
Yes. Our team of Nextiva Consultants are always here to help you set up and manage your AI Receptionist experience. We’re your business partner and believe in your success.
Can it have customized responses or workflow?
Yes. AI Receptionist can be tailored exactly to your practice and is capable of many tasks unique to your business or systems.
Can the AI understand and respond to patient emotions?
Yes. Although the AI is not human, it has emotional detection capabilities which monitors call volumes and adjusts response settings based on received emotional trends from patients.
How does AI Receptionist improve the patient experience?
AI Receptionist reduces wait times, provides instant answers, and can be fully streamlined with your booking systems allowing for patients to book or reschedule appointments with ease.