Meet the AI Employee that Wears Many Hats
Imagine having an extra teammate, one who never sleeps, doesn't take breaks, and specializes in making sure your customers are taken care of 24/7.
XBert Isn’t Just Technology
It's your trusted AI employee who can take on the following roles:
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AI Receptionist
& Host
Greets callers and visitors, manages all incoming communications, answers common questions, schedules appointments, and handles bookings—so you never miss a beat.
All you have to do is plug these things in... and magic happens.
Jimpson Pell
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AI Sales Assistant
Your always-on sales support team. Provides customers with product recommendations, payment and shipping details, and answers to common questions—helping drive more conversions and repeat business.
Since switching to Nextiva, our business has gone up 40%.
Bryan McMahon
AI Customer Service
Your frontline problem solver. Resolves customer issues, answers product and service questions, manages escalations, and ensures every customer interaction ends in satisfaction.
It's always there, always working.
Larry Kay
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AI Concierge
Your digital hospitality expert. Delivers personalized assistance to guests and clients—handling reservations, transportation, and inquiries—ensuring every experience is smooth, memorable, and 5-star worthy.
We were blown away by what Nextiva offered compared to other companies.
Andrew Goldberg
XBert AI is 10-20 times More Economical Than a Human Employee
Human Employee
$50k – $70k /yr
WINNER
XBert AI
$1k – $5k /yr
The Smartest Hire
You’ll Never Have to Train
Works 24/7 (Nights, Early
Mornings, Late Evenings)
Handles weekend coverage
Handles multiple calls, chats,
and emails concurrently
Never needs a break, calls
out sick or takes time off
Free Up Your
Day—XBert’s
Got This
Bookings & Scheduling
01
Schedule single or recurring appointments effortlessly
Easily manage reschedules and cancellations
Handle corporate and group bookings smoothly
Address and overcome customer booking objections proactively
Smart Estimates
& Calculations
02
AI-driven, personalized pricing estimates
Instant, accurate quotes designed to boost customer conversions
Outbound Reminders
03
Automatic appointment reminders to
reduce no-shows
Intelligent upsell recommendations for additional services
Follow-up outreach for customer
feedback and online reviews
Enhanced Customer Service
04
Answer simple questions and inquiries to allow your staff to focus on more complex issues.
Immediate message relay to management
and staff
Efficiently handle and route customer complaints
Insights & Reporting
05
Access call recordings and detailed transcripts
Summarize conversations clearly and quickly
Track additional secured revenue (ASR) from after-hours or overflow bookings
AI That Understands Your Type of Hustle
Real Nextiva Customers
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Restaurants
Cafes, diners, food trucks, fine dining establishments, fast casual restaurants
and more.
Learn more
Home Services
HVAC companies, electricians, plumbers, pest control services, landscapers, house cleaners and more.
Learn more
Professional Services
Law firms, CPAs, financial advisors, notaries, and tax preparation services.
Learn more
Online Stores & Ecommerce
Shopify boutiques, Amazon sellers, digital product vendors, and subscription box businesses.
Learn more
Brick & Mortar Retail
Clothing boutiques, bookstores, hardware stores, pet supply shops, and toy stores.
Learn more
Medical Offices
Urgent care, dental practices, chiropractic clinics, pediatricians, dermatologists, and physical therapy centers.
Learn more
Stay ahead of the competition with XBert
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI doesn’t stop at just phone calls, it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your AI employees' behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants are here to help you set up and manage your AI Sales Assistant experience. We’re your business partner and believe in your success.
FAQs
Is the AI Host already connected to my booking system?
If you have a “RESERVE A TABLE” button on Google Maps, then yes. Your Nextiva AI Host is automatically connected to your booking system, whether you use OpenTable, Yelp, SevenRooms, Resy, Tock, or another platform. If not, you’ll need to add the button, which typically takes 1–2 days.
Can the AI Host speak multiple languages?
Yes. It’s multilingual and impressively fluent.
Can I keep my current phone number?
Yes. You can forward calls from your number to the AI number provided by Nextiva.
Can I use the AI Host only after business hours?
Absolutely. You can forward calls 24/7, only after hours, or in overflow mode (e.g., after a few rings).
Can I add live chat with the AI Host to my website?
Yes. Nextiva includes a built-in live chat system at no extra cost, helping boost conversions and bookings.
Can the AI Host communicate with guests via SMS?
Yes. One of Nextiva’s strengths is its omnichannel communication—phone, SMS, email, live chat, WhatsApp, Instagram, and more.
Can the AI Host handle multiple calls simultaneously?
Yes. This ensures you never miss a call, even during peak hours.
Can the AI Host call my guests and invite them to events?
Yes. You can upload guest lists and call details via Google Sheets, and the AI Host will make personalized outbound calls to drive engagement and revenue.
Is implementing the AI Host really free?
Yes, standard functionality is free. Custom integrations or advanced logic may incur additional costs.
How long does it take to implement the AI Host?
Full setup & configuration typically takes between 2 hours and 2 days, depending on complexity and amount of publicly available business information.
Can I implement the AI Host on my own?
Yes. Initial setup takes just minutes using some of your publicly available business information. For a smoother experience, you can schedule a call with a Nextiva specialist.
What should I do if I want to change the AI Host’s behavior?
You can make simple updates yourself. For more complex changes, Nextiva’s specialists can lean in to help you and ensure it's done effectively and meets your expectations.
Can I listen to the AI Host’s calls with guests?
Yes. You’ll have access to a business portal with call recordings, transcripts, and summaries.
How does the AI Host stay updated on menu changes?
You can manually upload updates or enable automatic syncing from your website or POS system.
Can the AI Host handle large group, catering, and private dining requests?
Yes. It collects all necessary details and emails them to your manager.
Can the AI Host transfer a call to a human manager if the guest requests it?
Yes. Flexible settings allow forwarding during business hours, after-hours, or via SMS/email—no programming required.
Can I try the AI Host and then cancel?
Yes. Nextiva offers free trials for new customers and will honor cancellations at any point during the trial period.