Never Miss a Session. Never Miss a Member.
You Lead the Class—XBert Fills It
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for fitness and wellness. Whether it's peak hours or after closing, your AI Receptionist ensures every call is answered, every class is booked, and every opportunity is captured.
Trusted by over 100,000 Customers
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Why Wellness Companies Love Nextiva Virtual Receptionists
24/7 Availability
Your AI Receptionist never sleeps. It handles calls, chats, appointments, member assistance, and customer inquiries around the clock—so you never lose a registration again.
Instant Scheduling & Appointments
Seamlessly integrates with booking & calendar tools to manage class bookings or 1:1 trainer appointments
Upsell & Follow-Up
Proactively reminds customers of upcoming bookings and contacts previous members with notification of upcoming classes or special events.
Smart Customer Service
Handles common questions, relays messages to staff, and provides business information like location, driving directions, hours, and more.
Revenue Growth
Captures up to $30,000 in additional monthly revenue per location by converting missed calls or messages into confirmed members and appointments.
Find Out How Nextiva Works For You
Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Up to 30% of calls go unanswered during peak or off hours
With an AI Receptionist, Fitness and Wellness centers typically see an additional 2-6 registrations per day.
Fitness & Wellness businesses can save up to $30,000 annually when using AI Receptionists compared to regular staffing
What can Nextiva AI Receptionists do for you?
01
Scheduling
- Manage classes & events
- Schedule 1:1 trainings
- Assign new members to classes & schedules
02
Communications
- Send reminders for upcoming classes
- Upsell classes & trainings
- Promote events & deals
03
Member Invites
- Invite members to exclusive activities
- Personalize offers based on customer history
- Collect feedback from new & existing members
04
Customer Service
- Relay messages to team
- Address member issues
- Answer common questions:
- Locations & Hours
- Workout Schedules
- Program Details
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Secure new memberships during peak/off hours
We help wellness centers grow memberships and operate efficiently using Nextiva’s AI-powered platform.
"We've been able to grow our business faster than ever with Nextiva's AI. It holds conversations with our customers when the studio is busy/closed, and helps us personalize the experiences for everyone."
Genevieve Ross, CEO
"Having a reliable company that is supportive and has excellent customer service is imperative to a successful business. So, working with Nextiva has just truly been a remarkable experience."
Rosaura Alvarez, Operations Manager
"The reason we chose Nextiva was ease of use. Nextiva’s willingness to really make us feel important and make the onboarding go smoothly for us from start to finish was critical. They held up to that."
Ryan Abud, Information Technology
“By switching to Nextiva, we haven’t had any issue contacting patients. We can reliably communicate with patients, providers, and pharmacies.”
Jeff Rudd, IT Manager
How your AI Receptionist Works
01
02
03
Customer Chats With Receptionist
Calls, texts & messages come inbound to your AI Receptionist
AI Manages Customer Service
AI Receptionist provides relevant information & assists customer with finding the class, program or membership that is right for them
Notifies Management
AI closes the conversation and sends a recap to management with details on follow ups or registration details
Simple Setup for your AI Receptionist
It's that simple. Our AI Receptionist learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number & chat instance
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Receptionist and they begin making & taking phone calls + managing your incoming chat messages.
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI receptionist doesn’t stop at just voice, it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants is here to help you set up and manage your AI Receptionist experience. We’re your business partner and believe in your success.
FAQs
Can the AI Receptionist manage class capacity and waitlists in real time?
Yes! Our AI Receptionist has capabilities to call guests currently on the waitlist and update them on new availability after a cancellation or opening.
Can it follow up with members?
Yes! It sends appointment reminders, collects feedback, and even encourages repeat business with personalized follow-ups.
Can it help customers find the right class or trainer based on their goals or fitness level?
Yes. AI Receptionist instantly learns the details of your business allowing it to answer complex questions tailored to your customers' requests.
Can it coordinate recurring appointments?
Yes. If customers desire to book weekly or monthly appointments with a specific trainer or specialist, AI Receptionist can search for openings that match the customer’s requested times and dates.
Can the AI answer questions about our membership tiers, promotions, day passes, and guest policies?
Yes. After AI Receptionist has completed its instant analysis on your business, it will have an understanding of your company policies and details and be able to answer any questions relating to these topics.
Can we customize how it greets new members vs. long-time clients?
Yes. You can customize greetings and adjust responses so the AI Receptionist represents your business the way you want. It also will learn on its own and improve, but you always have control.
Can the AI direct clients to the right practitioner or service area based on their concern?
Yes. AI Receptionist is capable of escalating calls to human employees who can answer more detailed or specific questions. It can also route those calls to the right team members based on the nature of the customer's question.