Never Miss a Sale. Never Miss a Customer.
XBert—Turning Browsers into Buyers
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for your online store. Our AI Sales Assistant works 24/7 to help your customers find the perfect products.
Trusted by over 100,000 Customers
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Why Online Stores Love Nextiva Virtual Sales Assistants
24/7 Availability
Your AI Sales Assistant never sleeps. It handles product & inventory questions, purchasing details and other customer inquiries around the clock—so you never lose a sale again.
Reduced Cart Abandonment
Assists customers with product details and purchase decisions, improving the likelihood a customer will purchase in the same session.
Smart Customer Service
Handles common questions and refund requests, relays messages to staff, and provides real-time product information.
Revenue Growth
Captures up to $30,000 in additional monthly revenue by converting missed calls into confirmed purchases and satisfied customers.
Find Out How Nextiva Works For You
Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Stores increase conversion rates 15-35% due to real time support & personalized product recommendations
Stores reduce cart abandonment by 50% when offering proactive assistance
Stores save up to $30,000 annually when using AI Sales Assistance compared to regular staffing
What can Nextiva AI Sales Assistants do for you?
01
Orders & Refunds
- Answer product inquiries
- Process refund requests
- Recommend products based on customer preferences
02
Purchase Details
- Provide shipping status
- Share delivery tracking
- Share payment details
03
Notifications
- Notify customers of order updates
- Offer add-on products based on original purchase
04
Customer Service
- Relay messages to team
- Manage customer feedback
- Answer common questions:
- Order History
- Shipping Details
- Return Status
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Secure new orders during peak/off hours
We help online stores generate more sales and accelerate growth using Nextiva’s AI-powered platform.
"We manage over 50 channels for customer support, and with Nextiva it has become effortless. They provided a streamlined system, so the right customer issues are handled instantly."
Supriyo Ghosh, Branding & Marketing
How your AI Sales Assistant Works
01
02
03
Customer Chat With Assistant
Calls, texts & messages come inbound to your AI Sales Assistant
AI Manages Customer Service
AI Sales Assistant provides product information, recommendations and assists with common questions.
Notifies Management
Customer inquiries, common questions and purchase interest is sent to management
Simple Setup for your AI Sales Assistant
It's that simple. Our AI Sales Assistant learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number + Chat Instance
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Sales Assistant and they begin making & taking phone calls + inbound messages
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Integrated AI Across Channels
Our AI sales assistant doesn’t stop at just voice, it will also manage your text messages, web chat, messaging apps and emails.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
We’re Always Here For You
Our team of Nextiva Consultants are here to help you set up and manage your AI Sales Assistant experience. We’re your business partner and believe in your success.
FAQs
What kind of questions can the sales assistant answer?
It handles all common inquiries like product availability and details, pricing information, package tracking, refunds and more. It can also escalate complex issues to your team.
Can the AI Sales Assistant upsell additional products & services to my customers?
Yes. Our AI Sales Assistant doesn’t just answer calls all day, it proactively sends personalized recommendations to your customers based on their needs. If configured, it will also send follow up messages to new customers with other specials, promotions or product offers.
Can it recommend products or upsell during a customer interaction?
Yes. It is specifically trained on upselling and recommending products to a customer based on their preferences and purchase history.
Will it work with my current systems?
Absolutely. It’s designed to plug into your existing tools—no need to change your CRM, online store platform or other management tools.
Can it collect and analyze customer feedback or satisfaction data?
Yes. It actively seeks feedback following key customer interactions and maintains an organized database for further analysis. You are also able to see the sentiment of each AI interaction.
Does the AI Sales Assistant handle website chat, email, and SMS?
Yes. One of Nextiva’s strengths is its omnichannel communication—phone, SMS, email, live chat and more. Our Sales assistant provides consistent experiences across the majority of your common communication channels.
Is an AI Sales Assistant worth it?
Yes. We generally find stores save up to $30,000 a year on staffing costs and generate 5-10 more deals a day when leveraging our AI Sales Assistants.
Is it able to handle multiple calls or chats simultaneously?
Yes. Maybe the best hidden benefit of our AI solution is that it can handle high call and chat volumes without missing a beat. Instead of having customers on hold or sitting in a chat queue, now all customers will get taken care of right away.