The #1 Agentic CX Platform for Business
Never Miss a Reservation. Never Miss a Customer.
Your AI Host is Ready – 24/7
NEXT on Nextiva brings you the future of customer engagement with intelligent virtual agents designed specifically for restaurants. Whether it's peak hours or after closing, your AI Host ensures every call is answered, every reservation is booked, and every opportunity is captured.
Trusted by over 100,000 Customers
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Why Restaurants Love Nextiva Virtual Hosts
24/7 Availability
Your AI Host never sleeps. It handles calls, reservations, and customer inquiries around the clock—so you never lose a customer again.
Save Time
Seamlessly integrates with reservation platforms to manage reservations, cancellations, and corporate bookings.
Upsell & Follow-Up
Proactively reminds customers of upcoming reservations, encourages repeat visits, and promotes specials
Smart Customer Service
Handles common questions, relays messages to staff, and provides real-time availability and service area info.
Revenue Growth
Captures up to $30,000 in additional monthly revenue per location by converting missed calls into confirmed reservations or orders.
Find Out How Nextiva Works For You
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Did you know?
Create your own AI-powered employee in minutes. Configure your AI agent to act as your receptionist
Up to 40% of calls go unanswered during peak or off hours
With an AI Host, restaurants typically see an additional 2-6 reservations per day
Restaurants save up to $30,000 annually when using AI Hosts compared to regular staffing
What can Nextiva AI Hosts do for you?
01
Reservations
- Make new reservations across different platforms
- Modify existing bookings
- Handle cancellations
02
Order Management
- Take delivery/pickup orders
- Handle catering requests
- Coordinate private dining
03
Outbound Invites
- Invite guests to events and special occasions
- Personalize experiences based on guest preferences
04
Customer Service
- Relay messages to management
- Share upcoming special-event schedules
- Answer common questions:
- Business Hours
- Menus
- Parking
05
Reporting
- Record & transcribe calls
- See call volumes & trends
- Fulfill orders or reservations during peak/off hours
We help restaurants deliver unique experiences and accelerate growth using Nextiva’s AI-powered platform.
“Our bakery owners are busy and don’t have the time to dedicate to learning complicated systems… Therefore, the interface and the Nextiva Support team were a big selling point.”
Vinny Torregrossa, IT Manager
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"Being able to control my customer experience flow is really important to my business, and I like I can do that. The Nextiva quality has been excellent. We haven't had any issues."
Jessenia McMeans, Controller
"It's a system that I don't have to think about very often, which for IT is always the best."
Michael Smolinski, Shop Systems Administrator
How your AI Host Works
01
02
03
Guest Connects
Your system redirects calls and messages directly to the AI Host
AI Makes Reservations
AI Host checks availability, makes reservation and confirms with customer
Notifies Management
Reservation confirmation & details sent to management
What can Nextiva AI Hosts do for you?
It's that simple. Our AI Host learns on its own and setup takes just minutes to complete.
01
We Find Your Business
We capture your business name, location and website URL
02
AI Analyzes Info
Our platform automatically reviews the information about your business and provisions an AI phone number
03
Set Call Forwarding & Launch
We start forwarding calls to your AI Host and they begin making & taking phone calls
Stay ahead of the competition with NEXT
Instant Deployment
Our AI learns and trains itself, making setup and deployment simple. No need for technical integrations or development expertise.
Low Cost Customizations
Our AI platform enables you to make real-time adjustments to your host’s behavior without paying additional fees or hiring technical resources to support it.
Integrated AI Across Channels
Our AI host doesn’t stop at just voice, it will also manage your text messages, web chat, messaging apps and emails
We’re Always Here For You
Our team of Nextiva Consultants are here to help you set up and manage your AI Host experience. We’re your business partner and believe in your success.
FAQs
Is the AI Host already connected to my booking system?
If you have a “RESERVE A TABLE” button on Google Maps, then yes. Your Nextiva AI Host is automatically connected to your booking system, whether you use OpenTable, Yelp, SevenRooms, Resy, Tock, or another platform. If not, you’ll need to add the button, which typically takes 1–2 days.
Can the AI Host speak multiple languages?
Yes. It’s multilingual and impressively fluent.
Can I keep my current phone number?
Yes. You can forward calls from your number to the AI number provided by Nextiva.
Can I use the AI Host only after business hours?
Absolutely. You can forward calls 24/7, only after hours, or in overflow mode (e.g., after a few rings).
Can I add live chat with the AI Host to my website?
Yes. Nextiva includes a built-in live chat system at no extra cost, helping boost conversions and bookings.
Can the AI Host communicate with guests via SMS?
Yes. One of Nextiva’s strengths is its omnichannel communication—phone, SMS, email, live chat, WhatsApp, Instagram, and more.
Can the AI Host handle multiple calls simultaneously?
Yes. This ensures you never miss a call, even during peak hours.
Can the AI Host call my guests and invite them to events?
Yes. You can upload guest lists and call details via Google Sheets, and the AI Host will make personalized outbound calls to drive engagement and revenue.
Is implementing the AI Host really free?
Yes, standard functionality is free. Custom integrations or advanced logic may incur additional costs.
How long does it take to implement the AI Host?
Full setup & configuration typically takes between 2 hours and 2 days, depending on complexity and amount of publicly available business information.
Can I implement the AI Host on my own?
Yes. Initial setup takes just minutes using some of your publicly available business information. For a smoother experience, you can schedule a call with a Nextiva specialist.
What should I do if I want to change the AI Host’s behavior?
You can make simple updates yourself. For more complex changes, Nextiva’s specialists can lean in to help you and ensure its done effectively and meets your expectations.
Can I listen to the AI Host’s calls with guests?
Yes. You’ll have access to a business portal with call recordings, transcripts, and summaries.
How does the AI Host stay updated on menu changes?
You can manually upload updates or enable automatic syncing from your website or POS system.
Can the AI Host handle large group, catering, and private dining requests?
Yes. It collects all necessary details and emails them to your manager.
Can the AI Host transfer a call to a human manager if the guest requests it?
Yes. Flexible settings allow forwarding during business hours, after-hours, or via SMS/email—no programming required.
Can I try the AI Host and then cancel?
Yes. Nextiva offers free trials for new customers and will honor cancellations at any point during the trial period.